Terms and Conditions
Effective Date: 30th May 2025Welcome to Neeb Medihub Private Limited ("we," "us," or "our"). These Terms and Conditions ("Agreement") govern your access to and use of our website https://medihub.healthcare/ ("Website") and the diagnostic testing services provided through a lead generation model, connecting Users with third-party diagnostic labs and healthcare providers ("Service Providers"). By accessing or using our Website, you agree to comply with these Terms and Conditions.
Please read these Terms carefully before using our Website. If you do not agree to these Terms, you may not use our services.
1. DEFINITIONS
1.1 "User" or "Customer" refers to the individual or entity accessing the Website and availing services provided through the platform.
1.2 "Service Provider" refers to third-party diagnostic labs or healthcare providers offering medical diagnostic services.
1.3 "Services" refer to the lead generation services and other offerings provided by us via the Website, which include but are not limited to facilitating bookings for diagnostic tests.
2. SERVICES OVERVIEW
2.1 Lead Generation Model
Our Website facilitates connecting Users with Service Providers who offer diagnostic tests. We do not directly perform any medical or diagnostic services.
2.2 Informational Purpose
The content available on our Website is provided for general informational purposes only and does not substitute professional medical advice, diagnosis, or treatment. Always consult with a licensed healthcare professional for medical concerns.
2.3 No Guarantee of Results
While we strive to work with reputable Service Providers, we do not guarantee the accuracy, completeness, or timeliness of the diagnostic tests or results. All test results are provided by the Service Providers and are beyond our control.
3. USER ELIGIBILITY AND REGISTRATION
3.1 Eligibility
You must be at least 18 years old to use our Services. If you are under 18, you may only use the Website under the supervision of a parent or legal guardian.
3.2 Account Creation
To access certain features, Users may need to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
3.3 Accurate Information
Users agree to provide accurate, current, and complete information when registering or using the Services. Misrepresentation of identity or contact information may lead to suspension or termination of access.
4. BOOKING AND PAYMENTS
4.1 Test Booking
By making a booking through our Website, you authorize us to share your information with the selected Service Provider for the purpose of arranging diagnostic testing.
4.2 Pricing
Prices displayed on the Website are provided by the Service Providers and are subject to change. We reserve the right to correct any pricing errors.
4.3 Payment Methods
All payments for diagnostic tests must be made through our secure payment gateways. Accepted payment methods include credit cards, debit cards, UPI, and other electronic forms of payment.
4.4 Refunds and Cancellations
Refunds will only be issued if the Service Provider fails to perform the test as agreed, or if the booking is canceled by the User within the stipulated time period set by the Service Provider. Any request for refunds should be made in accordance with our Refund Policy.
4.5 Taxes and Fees
You are responsible for any applicable taxes and fees associated with the purchase of Services.
5. USER CONDUCT AND RESPONSIBILITIES
5.1 Lawful Use
You agree to use the Website only for lawful purposes and in a manner consistent with all applicable laws and regulations. Any illegal use or exploitation of the Website, including but not limited to fraud, identity theft, or malicious cyber activities, is prohibited.
5.2 No Tampering
Users are prohibited from interfering with the operation of the Website, including attempting to access restricted areas or disrupting the Website's integrity through software viruses or other malicious code.
5.3 User-Provided Information
Users are responsible for the accuracy and reliability of the information provided for booking tests or other services. Misuse of personal health information or any falsified medical data may result in the suspension of services.
6. RESPONSIBILITIES OF SERVICE PROVIDERS
6.1 Third-Party Responsibility
Diagnostic tests are conducted solely by third-party Service Providers who are independent from us. We do not oversee, control, or guarantee the quality, results, or reliability of tests provided by Service Providers.
6.2 Compliance with Laws
Service Providers are required to comply with all applicable medical, legal, and professional standards. Users should verify that the Service Providers meet all regulatory and accreditation requirements.
6.3 Provider Accountability
Any grievances or disputes regarding test results, services, or other issues related to the Service Provider should be addressed directly with the Provider. While we may assist in communication, we are not responsible for resolving such disputes.
7. INTELLECTUAL PROPERTY
7.1 Ownership of Content
The Website and all its contents, including but not limited to text, graphics, logos, images, and software, are owned by or licensed to Neeb Medihub Private Limited. All intellectual property rights are reserved.
7.2 Limited License
You are granted a limited, non-exclusive, and revocable license to access and use the Website solely for personal, non-commercial purposes.
7.3 Restrictions
You may not copy, modify, distribute, display, or sell any part of the Website's content without prior written consent from Neeb Medihub Private Limited.
8. DATA PROTECTION AND PRIVACY
8.1 Personal Data Collection
We collect and use personal data in accordance with our Privacy Policy. By using our website, you agree to the collection, storage, and processing of your data as described therein.
8.2 Data Sharing
Your personal data will be shared with Service Providers to facilitate bookings and delivery of test results. We are not responsible for the misuse of data by Service Providers.
8.3 Security Measures
We implement appropriate technical and organizational security measures to protect your personal data. However, we do not guarantee that unauthorized third parties will not be able to defeat our security measures.
9. LIMITATION OF LIABILITY
9.1 No Liability for Service Providers
We are not liable for any errors, omissions, delays, or breaches in the services provided by the Service Providers, including but not limited to failure in conducting tests or delivering results.
9.2 Limitation of Damages
In no event will we be liable for any indirect, incidental, or consequential damages arising out of or related to your use of the Website or Services.
9.3 Website Availability
We do not guarantee that the Website will be available at all times or error-free. We are not responsible for any interruption, delay, or technical malfunction in the operation of the Website.
10. DISPUTE RESOLUTION
10.1 Arbitration
Any dispute or claim arising out of or relating to these Terms or your use of the Website will be resolved through binding arbitration in accordance with the rules of Arbitration and Conciliation Act, 1996 and held in Hyderabad.
10.2 Governing Law
These Terms and Conditions are governed by the laws of Telangana, without regard to conflict of laws principles.
11. TERMINATION OF ACCESS
11.1 Right to Terminate
We reserve the right to terminate or suspend your access to the Website or Services at any time, without notice, if you breach these Terms or engage in unlawful or inappropriate conduct.
11.2 Effect of Termination
Upon termination, you must cease all use of the Website, and any rights granted to you under these Terms will immediately cease.
12. MISCELLANEOUS
12.1 Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
12.2 Entire Agreement
These Terms constitute the entire agreement between you and Neeb Medihub Private Limited with respect to your use of the Website and supersede any prior agreements or understandings.
13. CONTACT INFORMATION
For any questions or concerns regarding these Terms and Conditions, please contact us at:
Email: admin@medihub.healthcare